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7 hours after payment... still no bitcoin

I purchased bitcoin nearly 7 hours ago and I still have yet to receive any bitcoin in my wallet. They were quick to take out of my bank account though. Really would love to know how this is taking so long.

Dear Brandon,

When placing the order, you were informed about the processing time and you can also find this information on our Knowledge base page. Usually, payments are processed instantly, however, some cases require more attention and can take up to 48 hours to be approved. You will receive an email once your payment has been reviewed and your order was completed.

Hi Brandon would like to chat more about our accounts?
Now that i have deposited US250 dollars into what am i suppose to do?

When they have stuffed their Swiss accounts and stopped laughing,  you MIGHT get a reply.

The amount of US250 dollars debited from my account. May i know when my bitcoin is in my wallet and what's next?
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