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How do I buy Bitcoin & Litecoin on your site?
What are the supported countries for purchasing Bitcoins/Litecoins?
What documents are required to open an account?
What are the limits for buying cryptocurrencies?
What payment methods are available?
See all 16 articles
Prepaid Debit Card
Fees & Limits
What countries is the Jubiter Card available?
2. What information do I need to provide to get a Jubiter Card?
3. Why do you need this information (government ID, Proof of address) for my Jubiter Card order?
4. When will I get my Jubiter Card in the mail?
See all 15 articles
Sending & Receiving Cryptocurrenices
How do I receive cryptocurrency from another wallet?
How do I send cryptocurrency to another wallet?
Where can I see all my digital currency transactions?
Why can't I see my transaction in the Blockchain?
I sent Bitcoin/Litecoin to my Jubiter wallet and it never arrived
See all 9 articles
How do I create an account?
How do I change my address / name?
How do I change my phone number?
How do I change my email address?
What can I do if I lose access to the email I used to open my Jubiter account?
See all 7 articles
How do I reset my Password?
How do I reset my PIN?
What is Login Guard?
How do I disable Login Guard?
What is Two-Factor Authentication?
See all 7 articles
What types of cryptocurrencies and wallets do you offer?
What cryptocurrencies do you support?
What is my wallet address and how do I use it?
Why did my wallet address change?
Can I have multiple Bitcoin/Litecoin addresses?
What information do I need to provide to open a Jubiter account?
Can I transfer cryptocurrencies without verifying my account?
Why does Jubiter ask for my personal information?
Why didn't I receive a verification email?
Why didn’t I receive my phone verification code?
See all 14 articles
Verification Level 1
Verification Level 3
Verification Level 2
What is a selfie with ID and Note and How do I do it?
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