Identification documents may be rejected for various reasons. Unfortunately, for security reasons, we may not be able to disclose the reason for the rejection.


See below a list of the most common mistakes when uploading verification materials that can be easily avoided:

  • Images are unclear
  • Images have been edited
  • A portion of an image is cut off
  • All documents should be color images or photographs. Accepted formats are JPG, GIF, PNG, TIFF, PDF and BMP.
  • Minimum and maximum file size is between 500kb and 4MB.
  • The identification document has expired
  • The proof of address is older than 3 months
  • Documents are not written in Latin characters


Please check your documents and resubmit, we will do our best to make it work!